I'm customer Service Pro, I am always willing to help other team members. I am experienced with Zendesk, Uservoice, email support, Word, Excel, Google Docs, Five9, LivePerson,live help, Instant Service, Internet Research, and have the ability to learn new or proprietary software quickly. With over 5 years experience working from home, I have the self-discipline it takes to work without a manager standing over my shoulder. I have extensive training and experience in customer service and basic tech support - via phone, email, live chat and ticket support. I have experience following written guidelines and exceeding required quality guidelines. I am able to perform data entry tasks quickly and accurately and have a great attention to detail, allowing me to excel at tasks that some might consider tedious. I am also able to perfom marketing compaign using different platforms as AC and other emailing systems. I have a private office within my home from which to work, so when I am performing tasks for my clients there are no outside distractions or background noise. I have a strong and excellent command in written and verbal English. I have experience in both inbound and outbound campaigns. I also handled Live Chat Support and Ticket Handling. • I am looking for new and challenging responsibilities in order to continue my outsourcing career path and I want to establish a good working relationship with all my Clients. I am very committed in providing fast and quality work, I am looking forward to have a long professional with my Clients. • Computer literate and Internet savvy Aside from these, I also have experience as a Virtual Assistant, Lead Generator and a Project Manager. I am expert in using different Ticketing tools like, Zendesk and Kayako. I also have several years of experience using and managing different CRMs like, Salesforce, SugarCRM, ZOHO and a lot more.