Customer Service Representative
- Assisting customer to resolve their issues.
- Provide resolution in timely manner or as soon as possible.
Technical Support Representative
- Assisting customer to their issue with their devices like phone or computers.
- Troubleshooting and walking through customer regarding with their concerns.
Hardware Troubleshooting
- Remotely installing the application they need on their computers.
- Walking through the customer in regards with their concern on their devices.