Hi, I am Hossam, i am a graduate from faculty of commerce, i have 2 years of experience in the customer care field, i've worked for multiple international companies handling telecommunications or/and Cable services such as Vodafone Uk, Suddenlink and AT&T, i always achieve my targets through providing and exceptional customer service, to provide that its essential to listen to the customer to come up with a tailored solution for the customer's query or issue to ensure the satisfaction of the customer and also provide other options as an alternative solution that he might considers. the important trait a free lancer must have is commitment with deadline and achieving targets