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Administrative & Secretarial

Customer Care Expert

VIP customer care support with 10 years experience in aviation industry, worked in flight operations center FOC for more than 7 years, flight operations experience, flight planning and dispatch experience and also, VIP Service Excellence Representative experience.

Managed flight operations projects (planning, execution and monitoring), conduct manuals audits/preparations for audits, many training programs overseas and employees coaching.

Operate airline management systems and flight planning systems, as well as many other flight operations operating systems (safety management system, quality management system, DRMS).

Very organized person (attended communication etiquette training).

Excellent knowledge and skills in MS, Operating System "MS Office".

Multitasking person, good skills in emails and phone calls handling, reporters writing and data analysis.

Flight arrangements, booking arrangements, lifestyle management, concierge services, data searching, spacial and private events arrangements, safety and security services arrangements, operations quality assurance, logistics handling and virtual assistant.

Skills & Expertise

AviationCustomer ServiceOperations

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