• Organize workflow to meet customer deadlines. • Determine customer requirements and expectations in order to recommend specific products and solutions. • Accurately process customer transactions such as orders, quotes or returns. • Manage telephone calls professionally, efficiently and with good communication skills. • Setup and maintain customer files • Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution. • Understand and appropriately use the company pricing system and policies. • Review estimates and invoices for accuracy.