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Administrative & Secretarial

Customer Care

• Organize workflow to meet customer deadlines.
• Determine customer requirements and expectations in order to recommend specific products and solutions.
• Accurately process customer transactions such as orders, quotes or returns.
• Manage telephone calls professionally, efficiently and with good communication skills.
• Setup and maintain customer files
• Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
• Understand and appropriately use the company pricing system and policies.
• Review estimates and invoices for accuracy.

Skills & Expertise

Communication SkillsCustomer ServiceDesign ProcessPhone SupportRequirements AnalysisReview WritingSystems EngineeringWorkflow

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