I am a very active Customer Service Representative with 4+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.I am fluent in English language . Proficient in Microsoft Office , experience in outbound and inbound calls. I am very good at communicating information to customers professional . Over the years, have been able to learn the different CRM applications used to store customer’s data and every correspondence with customer’s for future purpose. I am a very patience person, this ability has helped me manage different types of customers particularly irate customer, by providing an exceptional services which leads to recommendations. Over the years I have been trained on emotional intelligence, telephone etiquette etc.