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Engineering & Architecture engineering (mechanical / chemical / civil / electrical)

Customer Experience & PM Analysis

$10/hr Starting at $100

Telecom Expert with 11+ Years experience in Telecom filed Assets Management, performance management and CEM

  • Prepare & Design Technical Performance & functional KPIs Dashboard across Etisalat Technical Department aligned with Strategic Directions and objectives
  • Design Customer Related KPIs, Happy customers Voice and data.
  • Design Access Network planning KPIs in terms of Voice and data, Network Management & Operations KPIs, Technical Procurement KPIs, Core Planning and Deployment KPIs and Access network Deployment KPIs.
  • Prepare & Design BSC index (Balance Score Card index) for the most important and critical objectives across Etisalat Technical Dep.
  • Governance, validation and stretching for Technical Department Functional KPIs.
  • Digitization: Functional KPIs automations, automated strategic and functional dashboards and workflows automation initiatives.
  • Handling Quality improvement projects initiatives.
  • Draft and Develop business process work flows.
  • Consolidate and document inputs for periodic reports.
  • Monitor and Document SLAs among all stakeholders.
  • Assure professional and accurate communication with internal Customers.
  • Apply and maintain agreed upon quality standards.

About

$10/hr Ongoing

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Telecom Expert with 11+ Years experience in Telecom filed Assets Management, performance management and CEM

  • Prepare & Design Technical Performance & functional KPIs Dashboard across Etisalat Technical Department aligned with Strategic Directions and objectives
  • Design Customer Related KPIs, Happy customers Voice and data.
  • Design Access Network planning KPIs in terms of Voice and data, Network Management & Operations KPIs, Technical Procurement KPIs, Core Planning and Deployment KPIs and Access network Deployment KPIs.
  • Prepare & Design BSC index (Balance Score Card index) for the most important and critical objectives across Etisalat Technical Dep.
  • Governance, validation and stretching for Technical Department Functional KPIs.
  • Digitization: Functional KPIs automations, automated strategic and functional dashboards and workflows automation initiatives.
  • Handling Quality improvement projects initiatives.
  • Draft and Develop business process work flows.
  • Consolidate and document inputs for periodic reports.
  • Monitor and Document SLAs among all stakeholders.
  • Assure professional and accurate communication with internal Customers.
  • Apply and maintain agreed upon quality standards.

Skills & Expertise

AnalyticsCommunication SkillsCustomer ServiceEngineeringManagementNetworking

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