Telecom Expert with 11+ Years experience in Telecom filed Assets Management, performance management and CEM

• Prepare & Design Technical Performance & functional KPIs Dashboard across Etisalat Technical Department aligned with Strategic Directions and objectives
• Design Customer Related KPIs, Happy customers Voice and data.
• Design Access Network planning KPIs in terms of Voice and data, Network Management & Operations KPIs, Technical Procurement KPIs, Core Planning and Deployment KPIs and Access network Deployment KPIs.
• Prepare & Design BSC index (Balance Score Card index) for the most important and critical objectives across Etisalat Technical Dep.
• Governance, validation and stretching for Technical Department Functional KPIs.
• Digitization: Functional KPIs automations, automated strategic and functional dashboards and workflows automation initiatives.
• Handling Quality improvement projects initiatives.
• Draft and Develop business process work flows.
• Consolidate and document inputs for periodic reports.
• Monitor and Document SLAs among all stakeholders.
• Assure professional and accurate communication with internal Customers.
• Apply and maintain agreed upon quality standards.