I have 6 years of experience in the Customer Service Industry from BPO companies also Upwork assisting customers from different countries. I did the job mostly through email and chat, with different tools like Zendesk, LiveChat, LivePerson, etc. I also worked in a different line of businesses like financial, technical, eCommerce. I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Agent, I have managed to phone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers les