In me, you have a compassionate professional with experience in web research techniques and administrative settings seeking opportunities to contribute varied and optimal expertise for satisfying and advancing your business needs. In addition to my previous freelancer experience showing exceptional work as a Remote Research Specialist and Customer Service Associate; I possess over twenty years of work experience that culminates into a comprehensive background of all aspects of financial and customer service operations including credit and collections, bookkeeping, billing procedures for Medicare and Medicaid, sales, quality control, results tracking, and payment claim processing. Quickly became a trusted employee known for “can-do” attitude, flexibility and high-quality work. Offer versatile office management skills and proficiency in Microsoft Office programs. Expertise includes: • Policy and program development • Patient and family-focused • Strong clinical judgment • Procedure development and implementation • Strong verbal & written communication skills • Type 65 wpm with 98% accuracy • Ability to work in a fast paced environment