Sell products and services. Utilize my computer technology skills to handle technical issues. Compile reports on overall customer satisfaction. Verify data by comparing it to source documents. Work with customer service manager to ensure proper customer service is being delivered. Resolve customer complaints via phone, email, mail, or social media. Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners. Sort and organize paperwork after entering data to ensure it is not lost.