Provide reliable customer support through emailsupport, chat, and phone
Handle inquiries, concerns, refunds, orders, and follow-ups with professionalism
Resolve issues with clear communication, empathy, and efficiency
Maintain accurate customer records and update CRM systems
Manage schedules, calendars, and appointments
Organize inboxes, draft correspondence, and prepare documents
Perform data entry, file organization, and basic reporting
Support daily operations and ensure smooth workflow for the team
- Organize digital files in Dropbox
- Handle chat support using Tawk
- Customer and Project Management using CRM Jobber / Trello
- Website setup using GHL
- Handle support tickets using Zendesk