I am a gratuate from JKUAT , with a degree in information technology having a wealth experience in the customer service industry. I am analytic, adaptive and investigative these are my core competencies.These three attributes enable me to identify customer challenges through trend analysis, incorporate feasible mitigation measures for damage control and offering personalized services to meet individual customer needs. I am assertive and self motivated which helps me in forging forth towards accomplishing delegated tasks.Being emotionally passive helps in maintaining my composure during demanding times and also when tending to irate customers on phone or directly.With this I am able to handle team work presure, the differnces in ideas and still maintain group forcus to assure successful project completion.