Hello Everyone! My name is Ricardo Jimenez Jr. I became a specialist in terms of handling concerns of the customer as a Customer service Representative for about 6 years. As a customer service representative, I have the value on how to properly assist and educate the customers by using Phone, chat and email. I have learned that Satisfaction of the customer is the key of an excellent customer service. Being Customer Service representative is the bread and butter of my profession and I am seeing my self that this is the right path for me. I have been doing it since 2011 and up until now I am still learning a lot of things and enjoying it. I have switched to becoming a virtual assistant since I have the confident that I can exceed on this profession base on my experiences. As a virtual assistant, it has more challenging task and I will gain more experience on how to engage with different people (clients). This decision made it clear when one of my friend taught me that being a virtual assistant is much better because I can maximize my ability as a Customer Service Representative, it is either over the phone, email and chat. My typing speed is from 40 to 45 words per minute, so that is why I am deft on data entry using Microsoft Word, Excel, zendesk, shopify and etc. On my previous working experience, I handled an ecommerce account that has the same like Amazon, Ebay, Macy's etc. The name of the account was Buy.com then they change it to Rakuten. I was one of the account specialist on that company. I was Doing Quality Assurance for the upcoming promotion / sale campaign (item list, item page, promotion Email, coupon code, etc.). I also communicate with Brokers/ chargeback team to defend Customer’s filed Chargeback. Every time there was a down time, I was reporting errors on our website (Rakuten.marketplace.com). I also Check every customer’s purchased if it has already been shipped out and for delivery. if I need to Communicate with Merchants for the concern of the customer that needs to be escalated for a faster resolution. For my skill set: Customer Support Ecommerce Management Product Listing Product Sourcing Product Inventory Administration Executive Assistant Web Research Virtual Assistance Lead Generation Data Entry Calendar Management Email Management I believe in hard work and honesty. I am always open for making a long term professional relationships with any clients to ensure that every project becomes successful. So if you hire me, I can assure you that you will not regret your decision.