With my sound Educational Qualification and enriching career, I have developed my creative skills in writing along with my verbal communication, and with my experience over the years in the Automotive aftersales , customer service has been of prime importance were I ensure that the customer service index is consistently followed and achieved. To this regard I have always made it a point to ensure that I have the knowledge of the product & the services that we offer, and that they are communicated both verbally and in written format in a way that is very clearly understood by the customer for their continued patronage. The telephone etiquette has a key role in ensuring that the customer has a lasting experience with us for their continued patronage. even if it is a remote connect, we can go with the motto "service with a smile" ,and it pays off . I am passionate about my work, which will go a long way in establishing a strong bond with our customer were customer retention is ensured. Your inquiries are also invited to provide you with Automotive Aftersales Consultancy Services In Parts Operations- Procurement/Inventory & warehouse Management/Service &Sales/ Startups/ ERP implementations-specialized in SAP , towards the objective of operating at improved efficiency, reduced cost and improved Profitability, through effective process and strategies of core business functions. Automotive Engineer, a Management professional , certified in Supply chain and Six sigma, a functional expert in SAP, with 15 yrs. of experience in the UAE and 5 yrs in the other Gulf Countries in Automotive Aftersales . I was also a proud winner at the 2017 Hino Middle East Parts Operations seminar representing AFM, which further adds on to my credentials.