* customer service agent (inbound and outbound call processing-no sales) * data entry, light audio transcription, light typing, report compilation * email & social media support - review, reply, compose * file & folder creation / deletion (word, excel, doc, text, pdf, etc.) * phone clerk, appointment setting, scheduling, general clerical * client account maintenance * staff recruitment and training * records maintenance, conducting internet data searches * compiling written reports & summaries * light editing & proofreading