I am a highly skilled, self-motivated, computer savvy, and hardworking freelancer who will be a great addition to your company. I have been with the Customer Service Industry for several years and have worked as a Retention Specialist for almost two years in a BPO company here in the Philippines.

I handled outbound, inbound, and chat support accounts. I have learned to understand effectively and resolve customer issues and work etiquettes (Resolution, Acknowledgement, and Empathy). I answered calls and emails are coming in, following up for customer's orders, tracking information, initiating return requests, following up on their refunds and replacements.

I have maintained customer satisfaction and repeat business by genuinely caring about my client's products and communication needs. I am passionate about my job, and that always comes across in the quality of my work.

My Key Specialities:

▸ Administrative Assistant

▸ Cold Calling/Appointment Setting

▸ Data Entry

▸ Data Profiling

▸ Social Media Marketing (Facebook, Instagram, YouTube, LinkedIn)

▸ E-commerce

▸ Email Marketing

▸ Lead Generation

▸ Web Research

▸ Customer Support - Email/Chat

▸ Scheduling Appointments

▸ Customer Service Management

▸ MS Excel and Word

▸ Google Docs and Spreadsheet

Please, feel free to contact me to discuss any suitable position further.

Best regards,

Jeffrie Tecson