Possess 17+yrs rich experience and expertise in Operations, Strategic Planning & Service Delivery. Experienced Customer Service professional, who has lead and managed Chat\Email\Voice\Order Processing verticals of customer service with best customer experience. Instrumental in creating strategies, presentations & decks for the organisation\client. By virtue of above skill sets, I am highly experienced in MS Excel and data mining An authentic and contemporary writer with an artistic touch leverage me to demonstrate and pen down my thoughts flawlessly with a touch.