An experienced individual in the online gaming industry, specialising in customer service, supported by a strong understanding of compliance, and how this affects the customers, the business and license. Been in the online gaming industry for more than 10 years in which I acquired a wide range of knowledge in Online Gambling related to the Sportsbook, Casino, Bingo and Poker. Well adept in using various customer support platforms for voice, chat, email and social media. Has experience in using various backend tools such as RTG, Openbet, IMS, etc and technology in supporting customers such as Zendesk, Avaya, RightNow, Live Person and Playtech. Has undergone various customer services skills training and its application in both online gaming and BPO industry.