I have 8 years of experience in Customer Service assisting customers from Canada, Ireland, UK and the United States. I can provide chat, e-mail, phone and social media support and will do everything I can to satisfy my customers needs. I have been a Team Leader for 4 years handling a team of 15-22 agents. I specialized in Customer Service in all platforms Chat, Email, Phone and Social Media. As a Team Leader, I worked closely with the agents, I handle escalations, I do Behavioral and Performance Management which includes but is not limited to coaching, creating action plans, Admin Tasks, People Development, Ensures employee satisfaction etc. I’ve also been a Customer service representative for 4 yrs. I answer general inquiries, handle customer complaints, provide appropriate solutions and alternatives within time limits, follow up to ensure solution. I’ve handled different clients from Canada, Ireland, UK and the USA. I worked for Telco Companies and in a Food Delivery Application. So, you may trust me with any task in Customer service