Greets guests over the phone in a friendly, courteous manner & record
reservation information accurately.
• Identify commissionable reservations and secure required information.
• Record and process deposit information.
• Identify and record special billing instructions;
• File all reservations in a systematic order for easy referral.
• Contribute to maximum occupancy of the hotel by assisting in maintaining
accurate inventory control for rooms.
• Record requests for special accommodations and suites.
• Use up-selling techniques.
• Utilize guest history files for personalized service at the hotel,
• Maximize guest satisfaction and hotel revenue by promoting other services
And facilities to guests (Visa, Airport transfers, Marhaba services).
• Deal with assigned incoming correspondence, faxes and reservation
messages in a timely and accurate manner.
• Acknowledge assigned reservation faxes and messages.
• Maintain confidentiality in regards to guest privacy.
Reviews For This Service