Greets guests over the phone in a friendly, courteous manner & record reservation information accurately. • Identify commissionable reservations and secure required information. • Record and process deposit information. • Identify and record special billing instructions; • File all reservations in a systematic order for easy referral. • Contribute to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms. • Record requests for special accommodations and suites. • Use up-selling techniques. • Utilize guest history files for personalized service at the hotel, • Maximize guest satisfaction and hotel revenue by promoting other services And facilities to guests (Visa, Airport transfers, Marhaba services). • Deal with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner. • Acknowledge assigned reservation faxes and messages. • Maintain confidentiality in regards to guest privacy.