Enthusiastic and achievement-driven professional with 10+ years of experience providing exceptional service to customers and members. • Highly skilled in providing information regarding products and services of the company. • Knowledge of taking orders, compute charges, and administer billing or payments. • Hands-on experience in reviewing, updating or making changes to customer accounts. • Track record of listening and responding to customers’ needs and concerns. • Able to handle returns and complaints effectively. • Demonstrated ability to record details of client contacts and service history. • Proven ability to determine answers and solutions quickly. • Special talent for handling irate and angry customers. • Proven track record to quickly learn and apply legal policies and procedures.