Many years of experience in customer service. A patient listener who fully focuses on speaker and understands variety of accents. Good knowledge and abilities in written communication. Have very good experience in Implementing Voice based and non-Voice based projects. Working with a couple of call centers here in Guadalajara with clients whose name are among the top companies in United States and Canada. Strong Knowledge in implementing Projects and deriving quality standards Strong skills in time management, prioritizing tasks, and meeting deadlines. Strong technical knowledge. Have Trained Call centers on Process, Customer Care Relation, Quality Assessment, and Project Implementation.