Currently, I am handling customer complaints and seller complaints. I do investigate the complaint of the seller and customer. My platform using is Zendesk. I'm coordinating with the concerned team to resolve the issues.

A Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers.

I also have experience in a Hotel as a receptionist

Hotel Receptionist Job Duties

• Greet all guests and assist them with check-in and check-out

• Maintain a positive attitude and friendly demeanor

• Respond to all guest questions and requests

• Answer and forward phone calls

• Manage guest bookings and reservations

• Keep a tidy and orderly workspace

• Assist with administrative and clerical tasks as needed