• Promoted to newly created Supervisor position for Accumulated Sales Order (ASO) and Base Business (BB) teams • Supervised 6 CSRs and 2 temporary employees for two different teams • Developed CSR training manuals, performance metrics and monthly scoreboards • Monitored team workload and delegated responsibilities to meet deadlines • Wrote mid-year and annual employee evaluations and assigned merit raises • Conducted One on One coaching and counseling sessions with direct reports • Developed cross training program between ASO and BB teams • Resolved and managed Customer, Sales Representatives and Operational issues • Proficient in SAP; Customer Service and Inventory transactions