Experienced in providing high value-added services to customers, Excellent relationship management, analytical & communication skills. Ensuring complete customer satisfaction and retention by delivering quality services. Resolving customer queries through e-mails, ensuring that service requirements are dealt with efficiently and professionally & proactively taking action on service bottlenecks. Hardworking and having the ability to adapt to existing surroundings, willing to put extra efforts to the best of the satisfaction of employer, ready to accept challenges & willing to face them for the best resolution, Finding new avenues, constantly facing problems to come out with best suited & feasible way of doing.