I have 3 years experience in BPO industry from working as a Technical Support, Customer service, Email and Chat Support. My very first BPO experience is through TARGET where I'm responsible in assisting customer's orders, returns and refunds. I have also worked for a telecommunications company in the US. During that time I've developed impeccable phone manners and an ability to politely deal with disgruntled customers. I love talking to people and helping somebody solve a problem they're having. I like making that connection with my customers and putting myself in their situations. I am here to help in providing excellent customer service.