I have been in the business outsourcing industry since 2016. I have been involved with different kinds of accounts including inbound and outbound calls, chats and emails. I have done information gathering through phone surveys, customer service, back-end support, and training and quality services. Through these experiences I am fully capable of using the following tools needed in your business: Microsoft Office / Google Office Zendesk / Talkdesk Magento Shopify Amazon Seller Central Zoom I am also highly trainable and can learn and manage under minimal supervision. I value integrity, trust and most of all transparency. I will ensure to deliver above expectations and provide all the support I can.