I have 5 years of experience in Customer Service and Technical Support assisting U.S. , Asia and European customers. I worked as an Escalation Manager, Duty Manager and trained agents during transition. Loyalty, Hard work and constantly practicing self- development has always been my priority, which ultimately improves the quality of service in the organization that I worked for. I can provide e-mail, and phone support and will do everything I can to resolved customers concerns and make them happy.