Provide excellent customer service by attending to queries received via emails, chats and Facebook Acquire product knowledge to provide accurate, valid and complete information to customers Identifying customers' needs to achieve satisfaction Handle customer complaints, provide accurate solutions and alternatives within the stated Service Level Agreement; follow up to ensure resolution Able to think on one's feet and give resolution to challenging customers Able to work in a fast paced environment and upkeep with the company's rapid growth Be consistently updated with communications, guidelines and policies Take the extra mile to engage customers