I have work for more than 3 years and 11 months in a BPO company. I am expertise when comes to handling a customer concern,retention process,emails,outbound calls,Appointment setter,survey,data entry and chat support. I am Hardworking can work without supervision,patient and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. For 3 years and 11 months of my experience as a Customer Service Agent I have managed to develop my skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude,persuasiveness and acknowledge customer concern. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to my customers.