Customer Support
Handle calls, emails, live chats, and social media messages.
Help customers with questions about products, orders, billing, and troubleshooting.
Stay calm, polite, and professional in every interaction.
Problem Solving
Quickly understand customer issues and aim to solve them on the first contact.
Think critically to fix problems or hand them off to the right team.
Keep customers updated until the issue is resolved.
Product Knowledge
Know company products, services, and policies well.
Guide customers on how to use features or find answers on their own.
Stay current with training and updates.
Building Customer Relationships
Create positive, lasting relationships through helpful and friendly service.
Follow up to ensure satisfaction.
Spot chances to recommend products or services when it makes sense.
CRM & Ticketing Tools
Use systems like Salesforce, Zendesk, or HubSpot to log and track support requests.
Handle many cases at once with attention to detail and follow-through.
Performance
Meet or beat key goals like response time, resolution rate, and customer satisfaction.
Collect feedback to help improve service and identify trends.
Multitasking & Time Management
Juggle different tasks and support channels effectively, especially during busy times.
Focus on what’s most urgent or important.
Team Collaboration