Quick to learn and adopt new skills; creative and flexible approach, effortless dealing with multiple tasks and impressive at prioritising and time management, working under pressure and meeting deadlines. Self-reliant and confident with ability for establishing good working relationships with a wide range of people. Handling phone calls from customer and making Save the Sales. The products were already sold on a free trial basis, after the free trial expires customer are billed the full price of the product. Customer call us to cancel their subscription and get a refund. My job is to create a safe environment, pacify the customer, explain T&C and make them understand why they were charge and of course try to avoid a full refund options so I can Save the sale.