My background includes serving as a customer service associate and moderator within both virtual call-center and retail environments. Most recently, I worked as a virtual customer service agent for Metaverse Mod Squad, where my responsibilities included handling customer merchandise inquiries via email and phone, issuing refunds, and providing general technical assistance. I've also worked as a moderator for various clients within this company. Previously, I worked as a virtual assistant for a well known personal assistant company. In this position, I demonstrated the ability to make hotel and airline reservations, perform data entry and spreadsheet assignments, performing product research, and scheduling and canceling appointments for clients. Prior to that, I worked within a high-volume virtual customer-support call centers for a major big box retailer. In this position I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, repair technician delays/no-shows and items not being delivered). I consistently met my call-volume goals, handling an average of 56 to 60 calls per day. I also bring to the table strong computer proficiency in MS Word, MS Excel database applications, and popular virtual platforms such as Zendesk and Citrix. I also have 3 years of college education (Education major) to add to my years of experience.