As someone who has worked with some top US brands specializing in chat, email and phone support, I have acquired the right attitude and mindset to address the simplest to the most ludicrous of customer concerns which gave me not only exemplary CSAT scores in the past, but also the monicker "legendary". Alongside providing world class customer service, I also make an excellent team player, organizing team events, making action plans, and later on was promoted to team lead.