Accomplished Customer Service Leader with over 17 years of experience, including senior roles at DHL Express, Muller & Phipps, and FedEx. Expertise in developing customer service strategies, leading high-performing teams, and optimizing operational efficiency to deliver exceptional customer experiences. Proven success in implementing process improvements, driving customer satisfaction, and leading cross-functional collaboration. Seeking a remote position in customer service management where extensive experience and leadership can contribute to success.
TOP SKILLS
Customer Service Leadership
Process Optimization & Efficiency Improvement
Team Development & Mentorship
Data-Driven Decision Making
KPI Implementation & Monitoring
Cross-Functional Collaboration
Strategic Planning & Execution
Escalation Management
Remote & Onsite Team Management
CRM Systems & Tools
Performance Management
Flexible Roster Management