Project management and online marketing since 1997. I offer effective and affordable solution to optimise your customer relations/service provision and tech support. With years of web hosting tech support management in a number of leading firms under my belt, coupled with over 4 years handling tech support for several big name internet marketing and information product providers, and a strong background in blue chip 'real world' service team and contract management, I can handle your CS/Tech support provision across your organisation for you so you can concentrate on the money-making activities instead. Remote management of multi-national teams, recruitment, SLA compliance, QA monitoring, discplinary and staff assessment tasks included if required.