Brief description on what I do: • Interact with customers to provide and process information in response to inquiries, concern, request about company’s product and services; • Determine the issue by evaluating and analyzing the customer’s reason of the call; • Diagnose and resolve technical problem involving internet connectivity, email clients, and more; • Follow standard processes and procedures; • Redirect problems to appropriate resource; • Accurately process and records call transactions using designated computer software; • Offer alternative solutions where appropriate to the objective of retaining customer’s and client’s business; • Stay current with system information, changes and updates