This Maven is a Customer Service Expert. What that means is that his mission is to help you and your business do one thing, and one thing only….. BUILD LOYALTY! He will train your staff, offer coaching to you and your staff, and work with you to ensure your company is over delivering against your customers' expectations. He wants to help you give you 3rd Party perspective on your current customer service practices, and as a seasoned expert help develop strategies that deliver great, memorable experiences that keep your customers coming back again, and again, and again. You can follow his blog at nicholasgoss.com GROUP coaching service for 4 -- 10 people | $200/month (month-by-month) Visit www.nicholasgoss.com for more info, or call me at 615-596-6923