I am an experienced Customer Support and Technical Support professional with 5 years in BPOs, providing assistance for internet, Android devices, and app-related issues. For the past 9 years, I have worked as a Freelancer and Virtual Assistant, supporting clients in E-commerce, Real Estate, and Leasing with customer service, property management, appointment setting, admin tasks, and project-based work like Shopify product management, data mining, and web research.
I provide email, ticket, and phone support with a focus on fully understanding customer needs to ensure satisfaction. My key strengths include patience, attentiveness, clear communication, empathy, and problem-solving. I am proficient in tools such as Microsoft Office, Google Suite, Shopify, DSERS, e-commerce platforms, Xero, ASANA, Trello, and various chat and support applications.