Detail-oriented, proactive, and ready to support your growth

With 13 years of extensive experience in customer support and virtual assistance, I bring a proven track record of delivering exceptional service across BPOs and freelancing roles. During my 5-year tenure in BPO companies, I specialized in customer service and technical support, proficiently troubleshooting internet, Android devices, and applications.

For the past 8 years, I have successfully operated as a Virtual Assistant and Freelancer, supporting clients in E-commerce, Real Estate, Leasing, and more. My expertise spans customer service, property management, house repairs, appointment setting, admin support, Airbnb booking management, and project-based tasks such as Shopify product management, data mining, and web research.

I am committed to customer satisfaction, providing messages, tickets, phone, and chat support with patience, clarity, empathy, and professionalism. I adapt quickly to new tools and processes, ensuring seamless execution of tasks to support client growth and operational efficiency.

Key Skills & Expertise:

Airbnb, Hospitable, and TurnOver booking and schedule management
Microsoft Office (Word, Excel, Sheets) and Google Suite (Docs, Sheets, Gmail, Calendar)
Inbox messages, chat, and phone support across multiple platforms
Technical support for ADSL and Android devices
Dispute resolution on PayPal and Stripe
Order management, fulfillment, and Dropshipping (Shopify, AliExpress, CJ Dropshipping, ShipBob, Deliverr, Starshipit)
Project management tools: Xero, ASANA, Trello, Canva
Property management, repairs, and product mapping

Dedicated to continuous learning and improving efficiency, I aim to deliver unmatched client satisfaction while fostering a collaborative, seamless working experience.

Work Terms

I am available 30–40 hours/week, with flexible scheduling to accommodate client needs. I can work in PST, EST, or GMT+8 and am open to both short-term and long-term projects.

Communication:
I maintain clear, professional, and timely communication via chat or calls. I provide regular updates on tasks and project progress to ensure seamless collaboration.

Response Time:
I respond to messages as soon as I receive them. For urgent matters, I am reachable for quick support as agreed.

Scope of Work:
I provide administrative support, virtual assistance, customer service, booking management, e-commerce operations, data entry, project support, and other related tasks as discussed and agreed upon before starting the project.

Rates & Payment:
My rate is $6-$8, payable via PayPal, Payoneer, Wise transfer, bank transfer, etc. Payment terms will be agreed upon before project commencement.

Revisions & Adjustments:
I offer revisions and adjustments within the agreed scope of work to ensure client satisfaction. Any work beyond the original agreement will be billed separately.

Confidentiality:
All client information, project details, and data are handled with the utmost confidentiality and professionalism.

Termination:
Either party may terminate the agreement with prior notice of 10 days, with compensation for work completed up to that point.