With over 15 years of combined experience in customer service and virtual assistance, I help businesses deliver excellent customer experiences while staying organized and efficient behind the scenes. I started my career in the BPO industry, where I spent 5 years providing top-tier customer support and technical assistance, handling internet issues, Android troubleshooting, and application concerns with patience and precision.
For the past 10 years, I’ve worked as a Freelancer & Virtual Assistant, supporting clients in E-commerce, Real Estate, and Property Management. I take pride in being a reliable partner who can handle both customer-facing tasks and administrative operations seamlessly.
I can handle your messages, chat, and phone support, making sure your customers feel heard, helped, and valued. I’ve worked with different types of clients, so I understand how important it is to respond quickly, clearly, and with empathy.
If you’re running an Airbnb or property business, I can manage bookings, guest communication, cleaning schedules, and even coordinate maintenance or repairs, so you don’t have to worry about the small details.
For e-commerce, I can take care of order processing, fulfillment, and even resolving disputes on platforms like PayPal and Stripe. I also handle Shopify product listings, data entry, and research tasks to keep your store running smoothly.
On the admin side, I can assist with appointments, calendar management, and general organization, helping you stay focused on growing your business instead of getting stuck in daily tasks.
I’ve worked with a variety of tools over the years, including Shopify, AliExpress, CJ Dropshipping, Airbnb, TurnOver, Xero, Asana, Trello, and shipping platforms like ShipBob and Shipwire. I’m also very familiar with Google Workspace and Microsoft Office, and I can use Canva for simple designs when needed.
If there’s a new tool you prefer, I’m always open and quick to learn.
Key Skills:
- Managing bookings, guest communication, and calendars
- Coordinating cleaning schedules and maintenance/repairs
- Experienced with Airbnb and TurnOver
- Order processing and fulfillment across multiple platforms
- Product listing and product mapping
- Shopify & AliExpress import/export management
- Dropshipping via CJ Dropshipping, ShipBob, Deliverr, Starshipit, Shipiteasy, Shipwire
- Chat, and phone support (Zendesk, Gorgias, Freshdesk, Reamaze)
- Strong written and spoken English communication
- Handling customer inquiries and resolving issues efficiently
- Messages management and calendar scheduling
- Data entry and web research
- Appointment setting and general admin support
- Microsoft Office (Word, Excel, Spreadsheets)
- Google Workspace (Docs, Sheets, Gmail, Calendar)
- Xero, Asana, Trello, Mondays.com, Salesforce, Hubspot, Hubstaff
I truly enjoy helping businesses run smoothly and keeping customers happy. If you’re looking for someone you can rely on, someone who can step in, take initiative, and make your day easier, I’d love to be part of your team.