possess 4 years of customer service experience in retail industry including both in-person communication (as sales assistant) and through every customer care channel such as e-mail and WhatsApp (as CRM support). In my position as CRM support, I also analysing data and statistics to isolate and identify areas of improvement. I am flexible and detail oriented. I enjoy the challenge of helping to resolve issues and make customers satisfied. My pleasant personality combined with an ability to think critically and resolve problems quickly. I possess the qualities and expertise to work well across the team.