Hi ,I'm Ghislain ADON from COTE D'IVOIRE and I'm a specialist of customer services for 7 years . - Handle incoming calls or inquiries from prospective customers or clients - Assist customers effectively by solving customer disputes - Provide customer additional information or explains services - Discusse products offered and ensures customer satisfaction - Tactfully handles confrontational or stressful interactions with the public - Complete supporting paperwork and data entry as required - Accurately captures customer information - Create and maintains service reports