I have been with the BPO industry for over a decade and I would say that the experience and the knowledge gained is one of my key skills in applying for the position. I say because, this job has taught me how to handle customer's queries and issues. Making sure that at the end of each contact a resolutions is provided. This job has taught me to value the importance of delivering great customer service by not only meeting the expected but giving the excellent customer service. How? By seeing the unspoken needs.That at the end of the day, you will be getting a self fulfillment that you have done a great job.