Experience, skills and abilities that I can offer your company include:
• 10 years of experience in the field of customer service in Amazon.com.
• Extensive experience of the Amazon account.
• Excellent grasp of “one to one” customer relationship management concepts and techniques; • Ability to work effectively in a dynamic, multi-tasking environment.
• 4 years of experience in coaching agents, doing audits to make sure all guidelines and metrics were met.