Polite and professional customer service manner, good organizational, administration and negotiation skills. I can handle pretty much anything within the customer service field. You need calls answered Im on it. You need calls made, emails sent,etc. . Managing inbound calls · Following various communication scripts when speaking to a caller · Customer engagement · Identifying customer needs, answering questions and providing solutions/alternatives to issues · Building sustainable customer relationships · Keeping records of all conversations organized · Building product knowledge