I am a former call center executive for a major US outsourcer. My experience, history and passion drive outcomes that create ROI and long term relationships. My focus is providing a professional transparent relationship with the clients I work with. Lead Generation - ExpertMarket Research/Survey - ExpertProject/Program Management - ExpertCommunications - Expert I am a former call center executive with over 15 years experience working with both Fortune 500 and SMB markets. My extensive history has created a rich sense of effective lead generation and communication support strategies that create ROI and positive call outcomes. I have worked with and managed over 30 national and regional health plans in various areas of support. My extensive history in this industry has created a rich sense of successful provider/member acquisition and retention strategies. ? Dual Eligible acquisition ? OEV support and project management? CMS secret shopper? HEDIS 5- Star initiatives? Seminar Support