Dynamic and results-oriented Customer Service Specialist with extensive experience in both inbound and outbound call environments. Proven ability to deliver exceptional service and build strong relationships with customers. Adept at handling inquiries, resolving issues, and enhancing customer satisfaction through effective communication and problem-solving skills. Experienced in both remote and on-site settings, leveraging technology and interpersonal skills to create positive customer experiences.
Key Skills
- Inbound & Outbound Customer Service
- Effective Communication
- Problem Resolution
- Relationship Building
- CRM Software Proficiency (e.g., Salesforce, Zendesk,Avaya Talkdesk)
- Time Management
- Team Collaboration
- Remote Work Adaptability