Harshil Makhijani

Ahemdabad, Gujarat, India

Yearly Stats: $0 Earned |

Customer services, marketing and sales

Voice Customer Service
Inbound Web Chat
Inbound Sales
Customer Service
Tech Support
Lead Generation
Web Services
Billing Inquiries
Chat Support
Email Support
Product Information
Back office
Accounting
Process & Planning
Human Resources
Regulatory Compliance
Quality Assurance
Data Management
Reporting
1) Working for VOIP provider Customer Support and Technical Support
2) Working for US Telecom Customer Services and Technical Support
3) Make sure customer query/request/complaint is addressed appropriately
4) Zero % Abandon Rate
5) Review the customer's case and respond them with the information whatever they have requested for
6) Scheduling callbacks for the customer to follow up on their concern and resolve it
7) Creating new lead and changing status to Approved/Rejected/Pending
8) Preparing daily productivity reports and log to be sent to the client
9) Taking care of complaints filed by the customer through BBB,AG,FCC,CPCU etc

$8 / Hour
$1,000 minimum budget