Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand Assist clients on order-on-line Deal with orders in the back office and liaise with logistics Follow-up on orders and liaise with customers, retail, repair services, buyers, etc Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry Manage ongoing customer relationships utilizing CRM tools Develop collaborative, positive working relationships with staff at our traditional boutiques Assist customers with after-sales service issues Be a primary contact for customer inquiries about our products and brand. Maintain and update regular client correspondence